Privacy Policy

1. Introduction

We at Dexcy Technologies Pvt. Ltd. ("Dexcy", "we", "our", or "us") operate the website and service at saas.dexcy.in ("the Service"). This Privacy Policy explains how we collect, use, disclose, and otherwise process your personal information in connection with our Service.

Your privacy is important to us. We are committed to being transparent about our data practices and giving you meaningful choices regarding your information. If you have any questions about this Privacy Policy or our privacy practices, please contact us at hello@dexcy.in.

2. Information We Collect

We collect information you provide directly to us, as well as information collected automatically when you use our Service.

Account Information

When you create an account or subscribe to our Service, we collect information such as your full name, email address, company name, phone number, and password. This information is necessary to set up and maintain your account.

Usage Data

We automatically collect information about how you interact with our Service, including the pages you visit, features you use, actions you perform, the time and date of your activities, your IP address, browser type, operating system, and referring URLs. This helps us understand how our Service is used and improve it.

Payment Information

When you purchase a paid plan, payment is processed through Razorpay, our payment processor. We do not store credit card or sensitive payment details. Razorpay securely processes and stores your payment information according to PCI compliance standards. We receive only a confirmation of successful payment.

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to recognize you, remember your preferences, and understand how you use our Service. This includes both session-based and persistent cookies. You can control cookie preferences through your browser settings. For detailed information, see our Cookie Policy.

3. How We Use Your Information

We use the information we collect for various purposes:

• To provide, maintain, and improve the Service
• To create and manage your account
• To process transactions and send related confirmations
• To send transactional and promotional emails
• To respond to your inquiries and provide customer support
• To monitor and analyze trends, usage, and activities
• To personalize and improve your experience
• To detect, investigate, and prevent fraudulent transactions and security issues
• To comply with legal obligations and enforce our agreements

4. Data Storage & Security

Your personal information is stored on secure servers hosted in India. We implement industry-standard security measures including SSL/TLS encryption for data in transit, encryption at rest, regular security audits, and automatic backups. We restrict access to personal information to employees and contractors who need to know that information to perform their job functions.

While we strive to protect your information using reasonable security measures, no method of transmission over the internet or electronic storage is entirely secure. We cannot guarantee absolute security, but we are committed to protecting your data.

We never sell your personal data to third parties. Your information is used solely to provide and improve our Service and as required by law.

5. Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our Service:

• Razorpay: Payment processor for handling transactions
• Google Analytics: Analytics platform to understand Service usage
• Cloudflare: CDN and security services for Service delivery

We ensure these third parties have appropriate data protection agreements in place and process your information only as necessary to provide their services.

6. Your Rights

You have the right to access, correct, or delete your personal data. You may also request to know what personal information we hold about you or request a copy of your data in a structured, portable format.

To exercise these rights or if you have any questions about your personal information, please email us at hello@dexcy.in with your request. We will respond to your request within 30 days.

You may also opt out of receiving promotional emails from us at any time by clicking the unsubscribe link in our emails or by contacting us directly.

7. Cookies

We use cookies and similar tracking technologies to enhance your experience on our Service. This includes functional cookies (to remember your preferences), analytical cookies (to understand how you use the Service), and marketing cookies (for targeted content).

You can control cookie preferences through your browser settings or opt-out via our cookie consent tool. For more details on our cookie practices, see our Cookie Policy at /cookie-policy.

8. Children's Privacy

Our Service is not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete such information and terminate the child's account.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. If we make material changes to this Privacy Policy, we will notify you by email and provide you with a clear notice of the changes. Your continued use of the Service after such notification constitutes your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us: